Booking & Reservations

Help with new bookings, confirmations and reservation details.

Flights & Airlines

Flight bookings, tickets, schedules and airline assistance.

Hotels & Resorts

Assistance with hotel bookings, rooms, stays and resort queries.

Packages & Itineraries

Manage holiday packages, itineraries and travel arrangements.

Transfers & Transportation

Airport transfers, vehicles, boats and transportation assistance.

Visa & Documentation

Visa requirements, passports, permits and travel documentation.

Activities & Experiences

Activities and experiences timmings, booking slot & arrangements asistance.

Travel Insurance

Insurance coverage, policies and travel protection assistance.

Cancellation & Refunds

Cancellation requests, refund status and related policies.

Quotations & Enquiries

Get assistance with pending quotes & queries, new enquiries.

Billing, Invoice & Receipts

Raise issues regarding bills, invoice and payment receipts.

Payment / Booking Failure

Get quick assiatnce on booking failure, payment failure on our platform

Destination Team Assistance

Get quick assistance from supply team regarding new query, on-going trip.

Ground Team Support

Quick on ground team support while your guest in On-Journi

API Development (MySite)

For our API using partner, get connected with our MySite tech officials.

Medical Emergency Assist

Journi hospitality extends to full support in case of medical emregencies.

JT Leadbox Support

Extended support to our LeadBox using merchants regarding all queries.

JT DepartureWise

Support regarding new flight bookings, PNR, Manage Booking and E-Tickets for DepartureWise Portal

JT Konnect Support

Profiling and verification support for Journi verfied partner.

JT TrekinGo Support

New itineraries, dates, transportation and booking support for TrekinGo

JT FireVolte Support

Sales, demo & development assistance for our Journi FireVolte indigenous API's.

JT Upscale Support

Help and dedicated support to our Upscale suppliers and hotel partners.

JT Knotical Support

Quick support for our ferry merchant partners for publishing, managing booking on Kontical.

JT GMS Portal

Booking assist and quick quote help at our group booking desk using GMS Portal.

Agency Registration & Verification Requirements

What legal documentation, licenses (e.g., IATA, local tourism board, tax IDs), and business registration certificates are required to open a partner agent account?

Sub-Agent & Multi-Branch Hierarchy Management

How can a head agency create sub-agent logins, set branch-level permissions, and enforce administrative controls?

Wholesale vs. Retail Tier Qualification

What are the booking volume and annual turnover criteria required to unlock wholesale, DMC, or consolidated distributor status?

KYC, AML, and Annual Partner Audits

What is the platform's compliance policy regarding international sanctions, money laundering checks, and periodic partner credential renewals?

Account Inactivity, Reactivation, and De-listing

What happens if an agent account remains inactive for 90+ days, and how can an agency reactivate booking privileges without penalty?

Understanding Net Rates, Gross Rates, and Dynamic Markups

How do net B2B wholesale rates differ from customer-facing prices, and how do agents configure fixed-amount or percentage markups on client-facing quotes?

Commission Settlement Cycles & Payout Terms

When and how are commissions disbursed (e.g., post-checkout vs. departure date, bi-weekly vs. monthly reconciliations)?

Multi-Currency Pricing and Foreign Exchange (FX) Risk

Which exchange rate applies when quoting in USD/EUR versus settling in local DMC currencies, and who absorbs the conversion spread?

Tax Compliance (GST/VAT/TCS) on Agent Margins

How does the platform handle tax invoices for agency commissions, withholdings (TDS/TCS), and reverse-charge VAT across international borders?

Incentive Slabs, Volume Kickbacks & Override Commissions

How are tiered performance rebates calculated at quarter- or year-end for high-volume travel agencies?

Best Price Guarantee & Parity Enforcement

What recourse does a partner agency have if an OTA's B2C direct website offers rates lower than the B2B wholesale rate?

Real-Time vs. "On Request" (RQ) Confirmations

How does the platform handle instantaneous API-confirmed vouchers versus inventory requiring manual DMC or supplier reconfirmation within 24–48 hours?

Group Bookings, Allotments, and Series Requests (10+ Pax)

What is the procedure for requesting group rates, split-room types, block allotments, and custom banquet/charter services?

Hold Bookings, Option Dates, and Time-Limit Policies

How long can an agent hold a reservation without committing payment before the inventory auto-releases back to the pool?

Cross-Product Bundling (Flight + Hotel + Transfer + Tours)

Can agencies combine dynamic packages from multiple suppliers into a single booking PNR with consolidated pricing for their clients?

Child Policies, Extra Bed Charges, and Room Occupancy Caps

How are infant/child age thresholds, local resort levies, and rollaway-bed surcharges disclosed and guaranteed at the time of booking?

Wallet / Deposit Top-Ups and Minimum Balance Maintenance

How do agencies fund their pre-paid agent deposit balance via wire transfer, virtual accounts, or instant payment rails?

Applying for and Managing B2B Credit Lines

What financial statements and collateral/bank guarantees are needed to qualify for a post-paid credit line, and what are the interest-free credit terms?

Automated Credit Freeze & Grace Periods

What triggers an automatic booking freeze on an agency account when an invoice becomes overdue, and how can emergency holds be resolved?

Corporate / Virtual Credit Card (VCC) Processing & Merchant Fees

Does the platform accept agency corporate credit cards, and who absorbs the interchange fee or payment gateway surcharge?

Consolidated Statement of Accounts (SOA) & Invoicing

Where can finance teams download automated monthly invoices, booking ledgers, and credit notes for internal accounting?

Handling Disputed Invoices and Billing Adjustments

What is the dispute window and resolution process for contested charges, incidental room fees, or disputed no-show penalties?

Fleet, Driver, and Guide Dispatch Information

When and how are driver contact numbers, vehicle license plates, and airport representative pickup instructions communicated to the agency?

Flight Delays, Red-Eye Pickups, and Driver Waiting Times

What is the maximum complimentary waiting time for airport transfers, and what are the hourly excess waiting fees?

Custom Itinerary Building & FIT Tailor-Made Requests

How do DMCs and agents submit bespoke private tour proposals with complex routing that fall outside standardized API feeds?

Permit Handling, National Park Fees & Local Surcharges

Are conservation fees, monument entry permits, and local eco-taxes included in the ground package, or are they payable directly on site?

Vehicle Upgrade and Luggage Capacity Guidelines

How do vehicle classifications (Sedan, MPV, Van, Coach) translate to passenger and luggage allowances to prevent curbside capacity conflicts?

Cancellation Deadlines (Cut-off Dates) and Penalty Scales

How are tiered cancellation penalties applied based on peak season, non-refundable promotional rates, and standard low-season rules?

Passenger Name Amendments, Replacements, and Corrections

What are the rules, lead times, and administrative fees associated with replacing a passenger name on hotel vouchers or flight tickets?

Processing Times for Wallet Credits vs. Bank Account Refunds

Once a cancellation is finalized, how many business days does it take for funds to reflect back into the agency's credit balance or source account?

Force Majeure, Geopolitical Events, and Weather Disruptions

What waiver policies apply in the event of natural disasters, flight groundings, border closures, or declared travel advisories?

No-Show Protocols and Same-Day Retention Fees

What steps must an agent take if a guest fails to arrive at the hotel or pickup location, and can any part of the retention charge be waived?

White-Label Client Vouchers and Confirmation Slips

How can travel agents upload their agency logo, contact information, and terms onto client-facing travel vouchers without OTA branding?

White-Label B2C Sub-Portals / Turnkey Booking Engines

Does the platform provide ready-to-use branded B2C booking widgets or microsites for agencies wanting their retail clients to book directly?

Client Privacy and Direct-Marketing Non-Poaching Guarantees

What contractual guarantees ensure the OTA platform will not bypass the agent or market directly to traveler contact details submitted for check-in?

Multi-Language Document Generation

Can itineraries and vouchers be issued in multiple languages (e.g., English, Spanish, Arabic, Mandarin) for international travelers?

B2B API / XML Integration & Sandbox Testing

How can high-volume agencies and tech aggregators request API documentation, test credentials, and complete supplier mapping?

Push Notifications, Webhooks & Automated Booking Alerts

Can agencies subscribe to automated Webhook or WhatsApp alerts for schedule changes, flight retimes, and booking status transitions?

24/7 Operations Desk for In-Destination Emergencies

What is the escalation matrix, hotline, and dedicated response SLA when a traveler encounters a refused check-in, stranded transfer, or medical emergency?

Service-Level Agreements (SLAs) for Operational Claims & Complaints

What are the formal timelines for submitting and resolving guest compensation claims, supplier service defaults, and post-trip chargebacks?